Information On Shopping With Envious Technology

Shopping online with Envious Technology is an easy, efficient and convenient way for you to purchase our home technology products.

You'll receive a high level of customer service and we'll do everything we can to make sure your online shopping experience is simple and trouble-free. Just so that there's no surprises, we've prepared the following useful information regarding shopping online with Envious Technology.

How to order online
Other (Offline) ways to purchase
Privacy Policy
Payment options
My Account
Pricing Policy & Guarantee
Shipping and delivery information
Money Back Guarantee & Product Warranty Information

How to Order Online:

Select your products

To browse through our product categories, you may click on the products menu item shown underneathe the "home" tab at the top left of the page. You may also navigate using the pop-out menu system across the top of every Envious Technology page.

Add the product to your shopping cart

When you have found a product that you like the look of, add it to your shopping cart by clicking on the "add-to-cart" button. The site will then navigate to the shopping cart and you'll be able to see the item in your cart in addition to any you have already added as well as adjust the quantity required.

In the shopping cart, you can also select your country and postcode in order to obtain an estimated postage/handling charge.

You can then leave the shopping cart page and continue shopping until you have added all of the required items.

Review your cart

To navigate to your shopping cart, just click on the "View Cart" link shown on the right hand side of any page within the site.

Envious Technology often reward frequent shoppers with promotions and other special offers, via means of a "discount code". The discount code can be entered into the shopping cart in order to redeem your discount or other promotion.

When happy with the contents of your cart, you may continue your purchase by clicking on the 'checkout' button.

Sign-in or Register

On your way to the checkout, you'll be asked to sign-in (if you haven't already) or to register a new account. Registering is required so that we have your contact details in order to send your order. It's also handy for the next time you order as you won't need to enter all of your details again. Envious Technology also send out special offers to our registered members.

Complete your transaction

Once you have signed-in, the checkout has the following simple steps:

1 - Confirm contact details

2 - Review order and select payment option

3 - Enter payment information and submit order for processing

That's it! You will then be able to print an order confirmation and will receive an email regarding your order. Envious Technology will process your order and send it as soon as possible, normally within 24 hours. We will contact you should there be any delay in processing your order. You'll be able to view your order (including details of the freight company and consignment number) in the "myAccount" section of our site.

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Other (Offline) Options for Purchasing from Envious Technology

You can still use our online shopping facility if you don't have a credit card, or are uncomfortable using it online. We have a number of other payment options which you can view by clicking here.

If you would prefer not to use online ordering though, then Envious Technology also accept orders via fax to the number below. To assist you with this, we have prepared an order template which contains spaces for all the information we require. To download it, click here.

Fax orders to:

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Privacy Policy

As a company which prides itself on it's customer service, Envious Technology wishes to extend this reputation not only as a provider of high quality products and services to our customers but also as the most reputable company that our customers deal with. Envious Technology ensures that your privacy and the information you provide to us are safeguarded at all times.

To view our full privacy policy, click here

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Payment Options

Credit Card:

Our online checkout allows you to process your credit card payment online. Our online payment facility is secured by 128-bit SSL encryption which protects your information from being intercepted.

Envious Technology accept payment with the following credit cards only:

Cheque:

We accept cheques for order payment, however these will require clearance before you order will be sent. If you are not using our online shopping facility for your order but would like to pay via cheque, then please contact us to confirm the correct amount including postage/handling.

Direct Deposit:

Direct Deposit is accepted for our orders and an option to use this payment method is provided at the online checkout, upon which time the details will be given. If you are not using our online shopping facility for your order but would like to pay via Direct deposit, then please contact us for the correct amount and bank details.

Telephone:

At the checkout, there is a telephone payment option. Select this option if you'd like to call through your credit card details instead of submitting them online, or to discuss our payment options further.

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myAccount Information

Envious Technology requires your contact and delivery details in order to process your order. By creating an account on envioustechnology.com.au your details will be securely stored to make shopping much more efficient - you won't need to re-enter your details each time you place an order with us.

Creating an account also gives you the opportunity to receive our newsletters and specials information, should you wish to receive them.

To create a new account, click here

To login to your account, click here

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Pricing Policy and Guarantee

Envious Technology have a strong relationship with the suppliers and manufacturers of our products and can therefore proudly provide a pricing guarantee. If you see any of our products listed on another Australian website or printed pricelist for a cheaper price, we will beat it by 10% of the difference (conditions apply, see below).

To receive the cheaper pricing simply send an email to sales@envioustechnology.com.au including a link to the product and cheaper price. We'll then contact you to process your order and discount. Alternatively, to discuss pricing over the phone with our friendly sales team simply click here to view our contact details.

Example

Envious Technology may sell item XYZ for $100. Another company may have the same product for sale for $90. The difference is $10 and therefore 10% of the difference is $1. We will provide the item to you for $89, $1 less than the cheaper price.

Conditions:

- The item must be identical.
- The price must be a published price or from a printed pricelist.
- Minimum purchase quantities for cheaper pricing are to be matched.
- Envious Technology reserve the right to exclude items without notice, including 'specials' or 'clearance' items.

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Shipping and Delivery Information

Priority shipping

Envious Technology offer a priority delivery service that provides delievery within 1-2 business days for in-stock items - subject to location and courier delay. Priority shipping is only available for orders shipping to addresses within Australia. You will be prompted within the checkout to select priority or standard shipping.

Note - if paying by cheque/money order then your order will be sent as quickly as possible after your payment has cleared.

Standard shipping

Our standard shipping service provides secure and traceable courier delivery. Our dispatch department will select the most economical delivery option, providing a 1-6 day delivery turnaround on in-stock items depending on your location. Orders are normally delivered within 3 days for orders shipped to Victoria, NSW and Australian capital cities.

PO Boxes

Please note that we use couriers for the secure delivery of our orders and these companies generally do not deliver to PO Boxes. You may enter a PO Box as your address but note that we will then send your order using a traceable Australia Post service instead of a courier. The turnaround time may be higher than the those listed above under "priority" and "standard" delivery.

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Money-back Guarantee & Warranty Information

Satisfaction Guaranteed - 14 day money back guarantee

Try an Envious Technology product at home for 14 days, satisfaction guaranteed. Should you have a problem or are not happy with any product purchased on our website then please read through our online support pages and FAQ, before contacting our technical department for advice.

If you still can not achieve a resolution and would like to return the product, simply email or call us within 14 days of date of purchase to receive a Return Merchandise Authorisation number and further information on how/where to return the product(s). Note that Envious Technology will not be responsible for return delivery charges and any original delivery charges will not be refunded. Please also ensure that product packaging and manuals are intact and undamaged to avoid a restocking charge.

12-Month Warranty

Should your product purchased from Envious Technology fail within 12 months of purchase, we will repair or replace the product for you if it was used within any limits and ratings. Please email or call our technical department to discuss your problem and if we can't resolve it then you will be issued with a Return Merchandise Authorisation number (RMA). Goods returned without an RMA may incur a return freight charge should they be found to have no fault.

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